We want to inform you that this month’s billing has been delayed due to an unexpected error in the file used to generate the bill PDFs for viewing. Our team is actively working with programmers to fix the issue and have bills available as soon as possible.

Please be assured that your payment terms are protected under Section 324.6 “Terms of Payment” of our tariff. This section specifies that each bill for utility service is due 16 days after issuance unless such day falls on a holiday or weekend, in which case payment is due on the next work day. Once bills are released, your due date will adjust based on the actual issuance date—ensuring you have the full payment period allowed by the tariff.

We appreciate your patience as we work to resolve this technical issue and maintain the fairness of your billing.